FREQUENTLY ASKED QUESTIONS

 

Q: How much is the shipping?

Shipping starts at around 7.00€ internationally and all goods are sent from Latvia. Import duties may occur when shipping outside European Union.

Flat rate shipping is tracked mail parcels which usually are delivered in 1-5 weeks. Because of COVID19 the delivery times have been all over the place.

Express option is usually FedEx Economy or similar which is much faster than regular post and usually is delivered in under a week.

 

Q: My package hasn't arrived. What should I do?

While our tracking link provides some information, it's often not the most accurate. Try using your local postal office's website and enter the tracking number (e.g. if you live in United States, use USPS to track the package). If you still can't find it and it has been more than 5 weeks since shipping, please contact us and we will try to assist!

 

Q: I forgot to add ____ item to my order. Can you add it after order has been made?

Please contact us immediately via Facebook / Instagram / Email. If the order hasn't yet been shipped and we're awake - we will most likely be able to modify your order. Our processing times are usually very quick so it's not always possible but we always try our best. We cannot combine orders if you've already made a new order and refund you shipping cost - you need to contact us first to avoid paying double shipping costs.

 

Q: How fast are the orders processed?

Most orders are processed within 1 working day. If it takes longer, we will inform you or please reach out to us.

 

Q: Are you selling the 3D design so I can print it myself?

Unfortunately not. I know the pain, but it would be impossible to make sure that anyone with a 3D printer doesn't start selling it.

 

Q: I have a problem with the product / shipping. Can you help?

Of course! We try our best to help with any issues. Hit us up on e-mail or on Facebook!

 

Q: My speedloader adapter doesn't fit. What should I do?

Every speedloader is a little different. Make sure you follow the installation guide. If it still doesn't fit, reach out and we will assist. 

 

Q: Can you make ____ product?

Hit us up on email or on Facebook. We'll see what we can do about it ;)

 

 Q: We want to distribute your products. Where can we can get in touch?

We are trying to keep our B2B partners to a minimum with a few exceptions, mostly outside European Union. If you're interested in carrying our products, please reach out to us via email and let's talk!