We are working as usual
We are safe and operating as usual! All orders are usually fulfilled within 3 working days, however in rare occasions can take up to 5 days, in which case we will contact you to give you a heads up.
As you know, the postal service has been overloaded during these months and there can be significant delays compared to what is usual. It is normal that the packages take around 2-5 weeks to deliver based on the last 2 months. If it's been longer than that, please reach out to us and we will assist.
You should receive a tracking number and tracking link once the order has been shipped. If you don't have it, reach out to us and we will assist.
Country specific notes
Indonesia - Postal service is looking for ways to deliver packages to Indonesia. In the meantime the packages can be stuck in Latvia. We can offer courier shipping on request in which case please reach out to us.
Canada - Deliveries are happening as normal but from our experience it is taking extremely long for Canada Post to deliver our package (up to 50 days from leaving Latvia). On top of that, the tracking data from Canada Post is not working, so you won't be able to track your shipment. If it takes longer than that to receive your package, reach out to us and we will assist.
We just introduced faster shipping options to our store. UPS options are a great option for speedy deliveries across the world. They usually start at around 15€ which is quite reasonable.